How Apex Plumbing Recaptured $180K in Unbilled Jobs

The Challenge

Apex Plumbing is a family-owned Phoenix plumbing operation with 12 technicians completing dozens of jobs every day. The billing process was entirely manual and entirely dependent on memory. Technicians would finish a job, leave the customer's home, and submit job notes at the end of the day, often incomplete, often from memory, sometimes not at all.

The owner estimated that roughly 15% of completed work was never billed. Materials used on the job weren't fully captured. Labor hours were rounded or underestimated. Invoices that were generated would sometimes sit for four days before reaching the customer. Accounts receivable was slow, cash flow was unpredictable, and the owner had no way of knowing how much revenue was slipping through the cracks until year-end.

The Solution

Majoto built a field-to-invoice automation system centered on a simple mobile capture flow. When a technician completes a job, they submit a brief voice or text summary from their phone, what they did, what they used, how long it took. The AI extracts structured materials, labor hours, and job details from that natural-language input, cross-references the service catalog, and generates a professional invoice automatically.

The invoice is sent to the customer within minutes of job completion. The owner sees a live dashboard of jobs completed, invoices sent, and outstanding balances. Nothing falls through the cracks because nothing requires a technician to remember to do paperwork.

The Results

• $180K in previously unbilled work recovered in year one
• Invoices generated and delivered same day (down from 4-day average)
• Accounts receivable cycle shortened by 12 days
• Technician compliance with job capture at 97%